Terms and Conditions sand77 — Official Policy of Malaysia's Online Platform

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and sand77 ("Platform", "We"). These Terms govern your access to and use of the sand77 website, mobile app, games, promotions, and all services provided by our platform.

By accessing, registering, logging in, depositing funds, or using any feature of the platform sand77, you hereby accept and agree to fully comply with these Terms. This acceptance applies regardless of how you access the platform — whether via desktop web browser, smartphone, tablet, or any other device.

These Terms shall be read together with Privacy Policy and Responsible Gaming Policy sand77, all of which together form the entire agreement between you and our platform.

Eligibility & Registration

To register and use the platform sand77, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age on the date of registration.
• Having full legal capacity to enter into a binding agreement.
• Not be an individual designated as a participant in any jurisdiction's gambling exclusion program.
• Not registering from a jurisdiction where access to online gaming platforms is prohibited by local law.
• Registering in your own name, and not as a representative or agent of another party.

sand77 reserves the right to request proof of age and identity at any time. Should a user be found not to meet the eligibility requirements after registration, the account will be suspended and all remaining funds will be handled in accordance with our internal policy.

User Account

Each user is only permitted to hold one (1) active account on the sand77 platform. Holding multiple accounts — whether using different names, emails, phone numbers, or payment details — is strictly prohibited and constitutes a serious violation of these Terms.

You are fully responsible for:

• Keeping your password and account login credentials confidential.
• Ensuring all information provided during registration is accurate, complete, and up to date.
• Notify the Sand77 support team immediately if you suspect any unauthorised access to your account.
• All activity occurring in your account, including financial transactions and gaming activity.

sand77 is not liable for any losses arising from the use of your account by an unauthorized third party, particularly where you have been negligent in safeguarding your login credentials.

All official communications from sand77 will be sent to the email address registered in your account. It is your responsibility to ensure your email address is always up to date and active.

Deposits & Withdrawals

Platform sand77 supports a wide range of popular payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go, Boost, GrabPay, and local bank transfers. All deposits are processed instantly upon payment confirmation being received by our system.

Deposit terms:

• The minimum deposit amount is as stated on the Deposit platform.
• All deposited funds must originate from a bank account or payment method registered in your own name.
• Sand77 does not accept cash deposits, cheques, or any form of payment not listed on the platform.
• Any attempt to deposit funds from unauthorised or suspicious sources will be blocked and reported to the relevant authorities.

Withdrawal terms:

• Withdrawals will only be processed to a verified bank account registered under the same user's name.
• Users must complete the KYC process before their first withdrawal can be approved.
• Sand77 reserves the right to request additional supporting documents for withdrawals that exceed certain limits.
• Withdrawal processing times range from 1 to 5 business days depending on the payment method and verification requirements.
• Any outstanding bonus wagering requirements must be fulfilled before a withdrawal can be processed.

Bonuses & Promotions

Sand77 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and loyalty programs. All bonuses are subject to specific wagering requirements for each promotion.

General bonus terms:

• Each bonus has its own wagering requirements that must be met before a withdrawal can be made.
• The welcome bonus is only available to new members making their first deposit.
• Each user is only eligible to receive one welcome bonus, and attempting to claim it more than once through multiple accounts constitutes fraud.
• Sand77 reserves the right to withdraw or cancel any bonus granted if there is suspicion that the bonus is being or has been misused.
• Bonuses cannot be converted to cash or transferred between accounts.
• The validity period for each bonus is as stated in the respective promotion terms. Expired bonuses will be cancelled automatically.

Sand77 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. All decisions made by sand77 management regarding bonus eligibility are final.

Game Rules

All games available on the platform sand77 — covering online slots, Live Casino, sports betting, and table games — is operated in accordance with the specific game rules set by the respective software providers.

• The outcome of every game is determined by a Random Number Generator (RNG) that has been independently audited by an accredited third party. Game results are final and cannot be appealed.
• In the event of a technical disruption or system failure during a game, sand77 will investigate and resolve the issue based on system records. In cases where game data cannot be recovered, the related wagers may be voided and funds returned.
• Users are not permitted to use any software, bots, or automated systems to influence game outcomes.
• Attempting to exploit bugs or vulnerabilities in the game software is strictly prohibited and may result in account closure and forfeiture of all account funds.

For Live Casino games, decisions made by the dealer are final, subject to video recording review in the event of a valid dispute.

User Conduct

Platform users sand77 are required to conduct themselves in a responsible, ethical manner that is respectful toward other users and platform staff. The following are strictly prohibited:

• Using abusive, threatening, or offensive language towards other users or Sand77 support staff.
• Sharing your account login credentials with others or allowing another individual to use your account.
• Engaging in any form of fraud, manipulation, or activity intended to deceive the platform or other users.
• Using VPNs, proxies, or location-masking technology to bypass the platform's geographical restrictions.
• Posting unlawful, obscene, defamatory, or reputation-damaging content about Sand77 on any platform forum or communication channel.

Violations of any of the above prohibitions may result in a formal warning, temporary suspension, or permanent account closure, depending on the severity and frequency of the violation.

Data Privacy & Security

Sand77 is committed to protecting the privacy and security of all users' personal data. The collection, storage, and use of your personal data is carried out in accordance with Privacy Policy comprehensive sand77.

All data collected is used solely for the following purposes:

• Identity verification and account management.
• Secure processing of financial transactions.
• Compliance with legal and regulatory requirements.
• Service improvements and user experience enhancements.
• Communications relating to your account, promotions, and important platform notices.

Sand77 will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. Our security infrastructure utilises 256-bit SSL encryption for all data communications between your device and sand77 servers.

Account Suspension & Closure

Closure by user: You have the right to close your Sand77 account at any time by contacting our customer support team. Before closure, all active wagering requirements must be fulfilled and any eligible remaining balance will be returned in accordance with the standard withdrawal process.

Closure by sand77: We reserve the right to suspend or close any user's account without notice if:

• The user has violated any of the Terms stated in this document.
• Suspicious or fraudulent activity has been detected on the account in question.
• The user was found to have provided false information during registration or the KYC process.
• There is a legal or regulatory requirement that necessitates such action.

In cases of account closure due to fraud or serious violations, Sand77 reserves the right to withhold the account balance until the internal investigation is concluded.

Responsible Gaming

Sand77 takes problem gaming seriously and is committed to promoting healthy and responsible gaming habits among all its users. We provide a range of self-control tools to help users manage their gaming activity.

• Deposit limit: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss limit: Cap the maximum amount you can lose within a set period.
• Gaming break: Take a temporary break from the platform for a duration of your choice.
• Self-exclusion: Exclude yourself from the platform permanently or for an extended period.
• Time tracker: Monitor the amount of time you spend playing at Sand77.

If you feel that gaming is starting to affect your personal life, finances, or mental health, please seek help immediately. For more information, visit the Responsible Gaming ours.

Disclaimer & Liability Limits

Platform sand77 is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee that the service will always be free from technical errors, server outages, or delays caused by factors beyond our control.

Sand77 is not liable for:

• Losses or damages arising from disruptions to the user's internet or network service.
• Indirect, incidental, or consequential losses suffered by the user.
• Actions or omissions by third parties, including game software providers or payment processors.
• Losses resulting from unauthorised third-party access to an account due to user negligence.

In any circumstance, Sand77's maximum total liability to a user shall not exceed the total amount deposited by that user in the 30 days prior to the claim being made.

Terms Amendment

Sand77 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Any material changes will be communicated to users via their registered email or a notice displayed on the platform at least 7 days before the changes take effect.

Continued use of the sand77 platform after the effective date of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the Terms.

The latest version of these Terms and Conditions is effective as of 1 January 2026. If you have any questions regarding these Terms, please contact our customer support team via live chat, available 24/7 on the Sand77 platform.